Follow These Steps to File a Consumer Complaint Online
The authority to file a consumer complaint online is available to customers who are unhappy with the way their rights have been violated. The Consumer Affairs Department has established an online platform called INGRAM to properly answer customer complaints (Integrated Grievance Redress Mechanism). The steps and venues for submitting an online consumer complaint in India will be thoroughly explained in this article. Read also this -: What is the Best Place to Complain about a Credit Card Company What are Consumer Rights? Section 2 of the Consumer Protection Act of 2019 outlines six essential consumer rights (9). These rights cover a range of consumer empowerment and protection issues. Let's delve deeper into each right: (1) The right to safety Customers have the right to be shielded from goods and services that are dangerous or jeopardize their health and safety. This includes guaranteeing the high standards of quality, purity, and safety for products and services. (2)...