What is the Process for Taking a Court Case by a Consumer

Depending on the size of the claim, a consumer who feels defrauded by a retailer, manufacturer, or service provider may file a lawsuit in the Consumer Complaint Court to recover damages. Because the consumer is the king of the modern market, consumers should choose the district, state, or national consumer forum when filing their complaints. Every producer or supplier of goods must prioritize client happiness in order to submit a complaint in the Consumer Complaint Court because every business can only succeed if customers are satisfied.

Read also this -: How to Do a Consumer Court Case

Steps for filing Complaint in Consumer Complaint Court

(1) Send Legal Notice: A notice informing the recipient of the complainant's intention to sue as well as any unfair practices or flaws in the goods and services to file a complaint in Consumer Complaint Court must be delivered to the business that provided the goods or services by the party who is dissatisfied. If the service provider is ready to compensate the customer by notice, this serves as an effort to settle the dispute amicably without having to file a complaint with the Consumer Complaint Court.

(2) Submit a formal Consumer Complaint: Submit a formal Consumer Complaint in accordance with the Consumer Protection Act as the following step. The filing of the complaint does not always require the services of counsel, and the party who has been wronged may do so in the Consumer Complaint Court

(3) Pay the court fees: Depending on the forum, a specified charge that is based on the price of the purchased goods and the number of damages sought in the consumer complaint court must be paid along with the complaint when it is filed.

(4) Submit an affidavit: A court-required affidavit stating that the facts and assertions made in the consumer complaint court must be true must be filed by anyone wishing to register a case in the consumer court.

(5) Delay and Limitation Period: The complainant may file a lawsuit in the Consumer Complaint Court only if two years have passed since the cause of action first arose; an appeal must be filed with the state commission within 45 days of the district commission's decision; and with the national commission within 30 days of receiving the consumer complaint. When the Consumer Complaint is submitted late, it is solely the complainant's responsibility to offer a clarification in order to make up for the reasonable and not malicious delay.

(6) Final Submission: A consumer complaint may be addressed in person by the complainant representative who has a letter of authority, a lawyer, or both.

Read also this -: How Does Consumer Court Work

Conclusion

The process for submitting complaints with the Consumer Complaint Court is designed to expeditiously defend the interests of consumers and deter businesses from engaging in unfair business practices. We trust that you now understand the fundamental steps involved in filing a court case as a consumer in the Consumer Complaint Court, a step the government takes to promptly address consumers' complaints. As the online process is one of the easiest and most advantageous, you can consult our Legalraasta staff if you need any assistance with submitting a consumer complaint.

Location: India

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