Which Type of Complaints Can be Lodged by the Consumer?

You can file a variety of online complaints in a consumer forum, including those about erroneous bank charges, faulty goods, online shopping, shoddy services, and so forth.

Online complaints can be made for a variety of consumer problems, such as complaints about products or services, poor service, unfair business practices, and deceptive advertising, in order to file a case in consumer court. Therefore, the article for today will discuss a few of these typical consumer issues.

Read also this -: What is the Process for Taking a Court Case by a Consumer

Types of Complaints can be lodged by the consumer

  • Defective Goods or Services: Consumers may bring a claim in consumer court if they believe they have received a product or service that does not meet the quality, quantity, purity, or standard that the seller was required to maintain. Examples of such items include broken furniture, faulty appliances, adulterated or improperly brewed beverages, malfunctioning machinery, misshaped artifacts, and defectively brewed beverages.
  • Overcharged for products or services: In the event that they feel they have been overcharged for products or services, or if they disagree with the total of a bill, consumers can file a complaint in consumer court. Gross consumer rights violations take place when merchants charge customers more than what is specified as the MRP of a product.
  • Unfair trade practices: Consumers can file a case in consumer court if they think a company has engaged in unfair trade practices, such as false advertising, bait-and-switch schemes, hidden charges, marketing used or second-hand goods as new goods, false warranty claims, the warranty period being scientifically untested, & expiry period, etc.
  • Fraud Complaints:If consumers think a company has committed fraud, such as misrepresenting products or services or giving false information about the goods and services that could lead consumers to make a purchase decision, they can file a case in consumer court. It also helps to sue a company for making false claims in their advertisements.
  • Food complaints: Customers may file a case in consumer court if they think a company has addressed complaints about food products, such as packaged food complaints of the presence of adulterants, expired goods, missing FSSAI licenses, etc. or poor hygiene, presence of pests.
  • Spurious items Complaints : Spurious goods are those that fraudulently claim to be counterfeit or imitations of real things. These are frequently of poor quality and violate the trademarks and copyrights of the legitimate owners of the original items, such as low-cost medications or affordable cosmetics that can be obtained in local marketplaces. Therefore, you may also bring such complaints in a consumer court.
  • Restrictive trade practices Complaints: Restrictive trade practices Complaints are those that tend to manipulate the price or delivery of goods, which have an impact on the flow of supplies in the market. Examples include unfair costs for consumers, fixed delivery costs for electronic goods, and restrictions on the resale values of sold goods. In other words, it means that the client must pay an additional price whether they want to or not, subjecting them to unfair charges. You may file a case in consumer court for this type of situation as well.

    • Read also this -: File Consumer Complaints - Benefits, Documents, Procedure

    Conclusion

    One of the top platforms for customers to successfully lodge concerns and receive insightful advice from numerous top professionals is Legalraasta. If you liked our blog and would like to share it on other platforms, please do so. If you have a complaint that needs to be filed in consumer court, we can help you with that as well.

    Location: India

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